How do I contact the Holy Cross transport team?
You can contact us at holycross@studentsafe.com
Our normal Term Time working hours are: Monday to Friday 07:00 to 19:00.
My email will not work when registering?
Please make sure you are using the email address that you have given as your primary email contact. Please contact the school to update your details.
When registering my email, I didn’t receive a 6-digit code?
If you do not receive a code, then your mobile telephone number does not match the records held by the School. Please contact the school to update your details.
Where can I find the bus routes and timetables?
Bus routes and timetables can be found on this website. Here you can view each of the routes in detail with bus stops and departure times.
What if I would like an additional stop?
Our service can be flexible, and we are able to add additional stops if there is sufficient demand and any proposed additional stops if they do not adversely affect the route. Please contact us at holycross@studentsafe.com for assistance.
How much does the service cost?
The cost of the service will be charged at the daily charge per number of days requested for the AM and PM service. Each day is set over the term, so for example if you book a Mon-Thurs AM journey this will apply from the first day of term to the end of the term.
How do I book a regular place on the bus for my child?
Bookings can be made via this website. Routes and timetable information can be viewed. The search facility provides the opportunity to search for the closest stops to your home address. Bookings are made for the term and are made on a first-come, first-served basis. Priority is given to pupils with regular weekly travel arrangements.
What if my child misses the bus?
We recommend pupils are always at the bus stop at least 5 minutes before departure. Vehicles should not depart before their allocated time. If your child does miss the vehicle, however, they will need to make their own way to school. Please notify the team at holycross@studentsafe.com if this is the case.
What if I need different stops/routes during the week to accommodate my child’s regular travel?
Our service can be flexible, in this instance please email holycross@studentsafe.com with your details and requirements and we will check the availability for you.
What if I need to amend my travel arrangements after booking?
Amendments can be made via the “My Bookings” page. Simply follow the instructions. Amendments are subject to the availability on any given day.
What do I do if my child is absent from school?
You can advise us of an absence by emailing holycross@studentsafe.com
Please note that you must also notify Holy Cross directly about an absence.
What happens if my child is late getting to the bus stop? How long does the bus wait at the bus stop?
The bus may wait a very short period depending on the bus stop.
My child has a friend staying overnight, can they catch the bus together?
Yes, subject to availability. For safeguarding reasons, the friend must be properly booked onto the bus, by their own parent as they will be accepting the cost.
When will bus invoices be issued and how should payment be made?
This will be added on to your termly school fees.
If my child does not catch the bus when booked, will I be charged?
Yes, we charge for the service by the term, we do not offer refunds for unused journeys.
How can I cancel the bus service?
A full term's notice is required to withdraw or amend a regular booking on the bus service. Notice must be provided in writing or via email (russellhanna@holycrossprep.com).