Welcome to our FAQ section, where you’ll find a compilation of frequently asked questions regarding our services.
If you can’t find the answer you’re looking for or need further assistance, don’t hesitate to contact a member of the StudentSafe team by emailing holycross@studentsafe.com or by calling us on 0203 667 9720.
Our customer service team is available Monday to Friday between 9am and 4pm to assist you with non-urgent enquiries.
My child already uses the school bus service. Do I need to re-register?
Parents/guardians must register/re-register pupils each year for the bus service, using the Holy Cross Prep School Transport Website.
Journeys booked but not taken are non-refundable.
The School offers bus service bookings on a first-come, first-served basis.
Priority will be given to pupils with termly bookings.
The School will do its utmost to accommodate all requests for use of the service.
How do I register?
To register, simply click on the “register” button located at the bottom of the parent app.
You’ll need to provide your email address, which must match the one you’ve registered with the School for security reasons.
The system will then send a One Time Passcode (OTP) to your registered mobile number for verification.
Once entered, you’ll be prompted to set up your password.
My email will not work when registering.
Your email address does not match the email registered with the School.
Please contact the School on 0208 942 0729 to update your details.
When registering my email, I didn’t receive a 6-digit code.
If you do not receive a code, your mobile telephone number does not match the records held by the School.
Please contact the School on 0208 942 0729 to update your details.
Where can I find the bus routes and timetables?
Bus routes and timetables can be found on this website. Here you can view each of the routes in detail with bus stops, departure times and fares.
How much does the service cost?
Fare information can be found on this website.
Fares are shown for each stop along a route.
The fares indicated are per trip.
How should invoices be paid?
When you receive the invoice, this should be paid on the School Gateway App.
How do I book a regular place on the bus for my child?
Bookings can be made via this website.
Routes, fares and timetable information can be viewed and the search facility provides the opportunity to search for the closest stops to your home address.
Bookings are made for the term and are made on a first-come, first-served basis.
How do I book an occasional place on the bus for my child?
Bookings can be made for occasional ad hoc journeys by contacting the team at holycross@studentsafe.com.
Amendments / Cancellations
Any amendments to pupils’ journeys (for example: frequency, route, pick-up location or drop-off point) should be made directly via the following email: holycross@studentsafe.com
What if I need to amend my travel arrangements after booking?
Please email holycross@studentsafe.com with details of the amendments.
What if I need different stops/routes during the week to accommodate my child’s regular travel?
Our service can be flexible, in this instance please email holycross@studentsafe.com with your details and requirements and we will check the availability for you.
What if I need to amend my travel arrangements after booking?
Please email holycross@studentsafe.com with details of the amendments.
What if my child misses the bus?
We recommend pupils are always at the bus stop at least 5 minutes before departure.
Vehicles should not depart before their allocated time.
If your child does miss the vehicle, however, they will need to make their own way to school.
Please notify the team at holycross@studentsafe.com if this is the case.
Use of the Service
Pupils must ensure they travel on the route for which they are registered.
Parents/guardians are asked to remind their children that when travelling on the school buses they remain bound by the School’s Behaviour Policy.
Parents/guardians are asked to remind their children that they must abide by the School’s Pupil Code of Conduct.